| This story actually started out as a log of
my own information as I didn't want to forget what (didn't) happen to
me when I tried to get something fixed with Telewest. I then wrote my
main experience with them up and turned into this webpage, along with
other dealings that myself & friends and colleagues have had with
them.
Part 1:
How I spent six months trying
to get my digital interactive service to work (February - July
2001) and How I tried to change the name
on the bill when I moved house (December 2001 - April 2002)
Part 2:
Getting an installation of digital
TV in my new place (December 2001) and Getting
a broadband internet connection installed in my new place (January
2002)
Stories of others
 One
of the best eMails that someone has sent to me relating their torrid
time with Telewest. Sent in by a very frustrated lady called
Leesa!
A lovely lady called Shirley got in touch
with me in October 2005 and
gave me a copy of all her correspondence that she'd sent to Telewest
- a rather fantastic read of how poorly they served her.
It would be rude not to link to this page that I found
on the internet the other day. It's quite superb and highlights nicely
the fact that I'm not the only one who has trouble with Telewest. http://www.telestew.org.uk/
I'm not alone in hating Telewest
I frequently get eMails sent to me saying "Saw
your site on Telewest - nice one!" and "Here is my
own horror story...".
This I think is one that is most telling:
Well done on your site about Telewest.
I set up a site myself , but the response
from other customers started to produce stuff Telewest did not want
the public to know - stories from staff were also very scary.
In the end Telewest scared my web hoster
so much they would not maintain the site.
When the national press got involved, Telewest
carried out a character assassination job on me. Very underhand. Telewest
have a lot to hide - but someone will succeed in bringing these guys
to book.
My site is at www.notsofunnytelewest.co.uk
NTL
The other major cable provider in the UK is NTL
- and I hear equally scary things from friends who have their service
provided by them as I do for Telewest.
Going round the internet in late 2000 was a letter supposedly
written to them by some one a little unhappy with their service. I have
no idea if it's really true or not, it could just be one of those internet
legends that gets eMailed from person to person.
Why not have a read of it and decide
for yourself.
Also, there is the website NTHellWorld.Com
created for NTL:Home users which does actually have a lot of useful information.
And BT
Thinking about opting for BT ADSL instead? Beware! news.bbc.co.uk/1/hi/technology/3192055.stm
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